ON PREMISE SOLUTIONS

ON PREMISE SOLUTIONS

If customers want to buy a call center system to be installed at the customer’s location, CMS can provide the service with the option to give 2 Solutions at the same.


 

 

  • Cisco Unified Contact Center Solutions Support

 

  • IP Phone
  • ACD / CTI/ IVR / Reporting
  • Inbound/ Outbound/ Blended/ Predictive Dialer/ Email/ Web chat/ SocialMiner
  • Calabrio : QM/ Voice Recording/ Screen Recording/ WFO/ Application Integration

 


  • C-Logic Support

 

  • ACD, CTI, IVR, Reporting
  • Voice Recording
  • CRM, Knowledge Base
  • Campaign Managements
  • Inbound
  • Outbound : Predictive, Preview, Click To Call
  • Blended Agents

Hot Line : 085 108 5588