C Logic Contact Center

Functions

  • Powerful Distribution Engine
  • Ergonomic Agent webs interface
  • Automatic Call Distribution
  • Interactive Voice Response
  • Predictive Outbound Dialer
  • Administrator webs interface
  • Supervisor webs interface
  • Flexible Reporter
  • Voice Recording

Benefits

  • Flexibility
  • Cost Saving
  • Scalsble
  • Easy to manage
  • System Friendly

3 ways for outbound

Manual Outbound

Automate Outbound

Click to Call

 

Agents Status

Login-Out Duration

Ready/Break

Call Status

Inbound/Outbound

Call Duration

Caller ID

Cal Waiting

Total Call In Queue

Call Answer

Abandon Call

Total Call

Transfer Call

Queue Status

Break Code

Break 10 min

Break 20 min

Telephone Soft Pad

Call Transfer

 

Voice Recording Criteria Searching

Date/Month/Year

Durations

Agents/Extension

Caller ID

 

CRM

Customer Profiles

Ticketing Functions

Survey Interface

Supporting Thai Version

 

Route calls intelligently

Skill based routing allows you to assign skills and

abilities to each agent with different ‘priorities’.

You could base this on language fluency, knowledge of different products or even across campaigns

 

Route calls intelligently

Skill based routing allows you to assign skills and

abilities to each agent with different ‘priorities’.

You could base this on language fluency, knowledge of different products or even across campaigns

 

Build call flows that delight

Inbound voice menus allow you to interact with your inbound callers to direct them to the best possible queue

 

8x5x4 Onsite

Support and replacement parts delivered

onsite from 8.30 a.m. to 5.30 p.m., Monday – Fri

 

Call Now  : 085 108 5588


รายละเอียดCMS รับบริการจัดหาบุคลากร (Agent) ให้กับท่านตามคุณสมบัติ และตามทักษะที่ท่านต้องการ รวมถึงการจัดฝึกอบรม (Training) พนักงาน Soft Skill เพื่อพร้อมที่จะให้บริการได้ในทันที