Inbound Complain Call Center
The implementation of this solution must be done quickly and efficiently. Call Centre is essential, especially CRM system and voice recording system. When the customer contacted to complain, employees need to have information to diagnose problems and make a record to open the case to send the relevant parties the request to correct the SLA. Employees may need to look backward or open the database to troubleshoot and coordinate with the person involved. In some cases, systems for customer complaints have heavy-duty voice recording systems, so they can call back and listen to the conversation to improve service.