Inbound Customer Services-2

Inbound Customer Services-2

 

Inbound Customer Services is very important for doing business to provide after-sales service and customer care to the highest satisfaction. CMS services are as follows:

  • IP Phone System: Transferring, Conferencing to Conduct, Conduit, or Divert Calls for Effective Coordination
  • Automatic ACD, Base Routing, Live Monitoring and IVR
  • Call centre system that can monitor the work of employees, including recording the conversation throughout the conversation.
  • A knowledgeable CRM system, case ticketing, and back-dated information services.
  • A reporting system that summarizes the customer's daily high-level performance.


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