Inbound Customer Services is very important for doing business to provide after-sales service and customer care to the highest satisfaction. CMS services are as follows:
- IP Phone System: Transferring, Conferencing to Conduct, Conduit, or Divert Calls for Effective Coordination
- Automatic ACD, Base Routing, Live Monitoring and IVR
- Call centre system that can monitor the work of employees, including recording the conversation throughout the conversation.
- A knowledgeable CRM system, case ticketing, and back-dated information services.
- A reporting system that summarizes the customer’s daily high-level performance.
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