Inbound Information Center-2

Inbound Information Center-2

 

Information centre is the hub for the company's information services and is also a marketing tool that will maximize our client’s image and satisfaction. Providing information services requires a smart call centre to ensure the best possible employee service. Service must be fast. The system must be stable. Employee management must be effective and there is a need to keep track of performance and timing.

ACD: automatic line distribution system

CRM: incoming customer database system

CVRU: voice recording system

Reporting: Reporting Services

CMS is confident to serve our clients beyond expectations and be a great partner to help develop your next Call Centre.



Call Now : 085 108 5588

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