The Inbound Information Center serves as the hub for providing company information and is also a marketing tool goal oriented at enhancing the company's

image and ensuring the highest level of customer satisfaction. In order to achieve this, the information service requires an intelligent Contact Center system to optimize the performance of our employees. Service provision needs to be swift and efficient, with a stable system in place. Efficient employee management is vital, involving constant monitoring and assessment of performance.

The key components for this service include:

1. ACD (Automatic Call Distribution)

2. IVR (Interactive Voice Response)

3. CRM (Customer Relationship Management)

4. VRU (Voice Recorder Unit)

5. Reporting